BAS IT Services

BAS IT Services

Welcome to the BAS IT service center. If you need help, please choose one of the options below.

BAS - IT FAQ       BAS - IT Helpdesk
New! BAS-IT Common Questions
Written By: Michael Rogers - March 26th, 2012 @ 4:32 pm

We have two new Common Questions to help our users with the increased security that has been implimented here at UCR. These Common Questions are in relation to being able to access your work computer via Remote Desktop from off-campus.

If you have administrative rights to install the UCR AnyConnect on your off-campus PC, please read:

How to use the Remote Desktop Feature via UCR AnyConnect VPN Session

If you do not have administrative rights to install the UCR AnyConnect on your off-campus PC, please read:

How to use the Remote Desktop Feature via UCR WebVPN Service

If you are wanting to utilize your iPhone and / or iPad, please read:

How to Utilize VPN for the iPhone and iPad

Should you have any problems with the above mentioned steps of accessing your work PC from an off-campus PC, please submit a Service Request to BAS-IT Services.

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Project Title Department Technical Resource
  • What do I do about Software Update Notifications?

    In order to maintain the security and reliability of commonly used third party software, the following software packages are updated beginning the third week of each month based on the availability of the update:

    • Adobe Flash Player
    • Adobe Reader
    • Apple QuickTime
    • Java
    • Mozilla Firefox

    All software updates are thoroughly reviewed and tested by BASIT system administrators prior to any release. Any pop-ups or notifications regarding updates to these software packages can be and should be ignored. To ensure successful delivery of these updates to your workstation, please be advised of the following maintenance window and system conditions:

    Maintenance Window:

    Software updates are first scheduled and deployed during the hours of 7:00 pm - 7:00 am. After this initial maintenance window expires, only the system conditions listed below apply.

    All of the following conditions must be true for the software to install:

    • System is turned on
    • System is logged off
    • System is not locked

    The updates will only install when your workstation is logged off and not locked. If you are using your workstation during the scheduled maintenance window, the updates will automatically schedule to the next time you are logged off.

    Any questions or concerns regarding these updates can be submitted via our service request system available at http://basitservice.ucr.edu. Please select "Software" under the request type along with the software package name for example "Adobe Reader." In addition, any information with regards to the scheduling of future updates can be found at our main website available at http://basit.ucr.edu.

  • Where can I learn more about email?

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General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

BAS IT Services
900 University Ave.
Surge Bldg. #375

Tel: (951) 827-6030
Fax: (951) 827-6038
E-mail: webmaster@fboitservice.ucr.edu